All orders under $60.00 will be charged a $7.50 Minimum Order
Credit Cards are the only method of payment over this Internet
Additional charges may be incurred for the shipping and handling
of hazardous materials offered by Calcomp and Hewlett-Packard.
PRICES, SPECIFICATIONS AND POLICIES
We reserve the right to update prices, product specifications
and policies at any time without notice. We and our vendors assume
no liability for damages resulting from the use of consumables
in any manufacturers machine except as provided by our Extended
Quality Guarantee for our Toner.com brand products.
Because of our state-of-the-art distribution system, most orders
are prepared for same-day shipment within seconds after the order
is received. Thus, an order cannot be cancelled. After receiving
your order, please call customer service and request a return authorization.
A 15% restocking fee will be assessed and all freight charges
(both ways) are the responsibility of the customer.
Credit claims (short shipments, etc.) must be made no later than
15 days after the invoice date. Proof of delivery requests must
be made no later than 60 days after the invoice date. No deductions
from invoice will be accepted for returns. Credit for freight
will not be issued for customer errors or defective product. Credit
will be issued after the return has been processed.
Return request for items incorrectly purchased must be made
within 30 days of the invoice date.
All returns require a Return Authorization (RA) number before being shipped back. This
can be obtained by using the Contact Us
link at the top of the page.
Upon approval, you will be issued
an RA number, which must be visible on all shipments being returned.
RA numbers are valid for 15 days from the date of issue. Any unauthorized
returns will be shipped back at the customers expense. Returns
must be sent to us freight prepaid. All sales on these items are final and returns
will only be accepted if the product is in resalable condition.
Credit will only be issued upon receipt of products and will go back onto the credit card used.
Return labels will be issued for defective returns only (see below).
SHIPPING ERRORS/STOCK ROTATIONS
All return requests resulting from shipping errors must be made
no later than 15 days after invoice date. Shipping errors (incorrect product purchase) caused
by the customer will be subject to a 15% restocking fee. All shipping error items must be returned in resalable
Defective product must be returned within 30 days of the invoice
date. The following manufacturers must be contacted directly if
one of their products is found to be defective:
Plasmon Please call 408-956-9400
QMS Please call 800-777-7782
Ricoh Laser Please call 800-882-4858
Tektronix/Xerox Please call 800-865-6100
We reserve the right to amend this list at any time. No defective
returns will be accepted for special order items or bulk diskettes.
Additionally, we do not accept defective returns on certain copier
and fax supplies.
Toner.com strives to be as accurate as possible in our product descriptions, compatibility
references, pricing, links and any other product information contained in or referenced
on our site. However, occasional human error may occur and we therefore cannot guarantee
that all product descriptions, specifications, pricing or any other content on the site is
entirely accurate, complete, current, or that we are responsible for these errors. In the
event that a product is listed at an incorrect price due to typographical, informational,
technical or any other error, Toner.com at its sole discretion shall have the right
to refuse or cancel any order for that product and immediately amend, correct or remove
the inaccurate information. Please remember to consider, you, our valued patron, are
ultimately responsible for any purchase decision.
If you have any questions, please use the Contact
Us link at the top of the page.
Toner.com U.S.A., Inc., 1529 Palmetto St., Clearwater, FL 33755